Control Room Attendant at Moqhaka Municipality

POST LEVEL 11 OF A GRADE 9 MUNICIPALITY

REQUIREMENTS:

• Grade 12
• Knowledge of Sesotho, English/Afrikaans
• 2 years’ experience in a similar
• Computer literacy
• First Aid course
• The incumbent must be willing to work shifts, overtime and standby where applicable, subject to Labour Relations Act, Basic Conditions of Service and other relevant conditions and legislation

COMPETENCIES:

• Ability to use the basic features of a range of office machines including a photocopier,
• scanner, fax and telephone
• Demonstrates basic computer literacy
• Basic knowledge of MS Office
• Enters data into specific applications,-computerised or manual according to set procedures
• Checks data as it is entered for obvious errors
• Demonstrates effective oral and written communication
• Communicates effectively with colleagues and clients.

KEY PERFORMANCE AREAS:

• Administer communication systems between the public and municipality employees
• Ensure and maintain communication systems in a working order
• Render after hour standby for emergency and maintenance services where required
• Maintain a variety of FM land-mobile, microwave trunked radio and base transmitter communication systems and system management terminals
• Answer incoming calls within the required response time
• Answer incoming public assistance and emergency calls from the general public and other agencies in a professional and courtesy manner
•  Retrieve critical information calmly and effectively from the caller to enable the processing of the nature, location and scope of the incident in the appropriate format
•  Record and store the information relating to emergency from emergency response team accurately
•  Make back-ups of data and records as per Municipal Policy
•  Document, retrieve and store information of every emergency call to ensure appropriate records are kept
•  Retrieve feedback about the emergency such as car registration, names and identification numbers of the people Involved
• Keep all records and related documentation in accordance with the Municipal record keeping policies and requirements
•  Submit reports to superiors with regards to accidents and emergencies calls and incident records and other related duties