Contact Centre Operator at Omnia (Pty) LTD

Qualifications

• Grade 12/Matric
• University Qualification will be an added advantageous.

Experience

• 13 months to 3 years in a Call Centre environment

Duties

Business growth across customer base:

• Support key stake holders in the business to retain and grow the customer base.
• Ensure the ownership of Protea Chemicals customers is continuously improved. 
• Partake in the communications between customers and internal customers. 
• Identify new opportunities with existing and new customers. 
• Proactively source information from industry to gain an understanding of the processes and products. 
• Ensure profit margin levels are maintained. 

 Customer experience Ensuring agreed OTIF targets are achieved:

• Ensuring the customer response to queries; NC’s and quotes are within the agreed target time frames. 
• Supporting internal customers achieving their targets 

Efficiency and profitability improvements form part of the operations team to improve Customer experience and customer profitability:

• Support efficiency and improvement plans through continuously seeking opportunities. "The successful candidate shall be required to perform any other reasonable tasks / services from time to time as required by the business."

Job Competencies

• Planning and organising 
• Sales and Marketing knowledge 
• Problem solving 
• Analytical skills 
• Interpersonal relations 
• Written and verbal communication 
• Assertiveness 
• Consequential thinking 
• Decision-making skills 
• Environmental scanning in relation client markets and Sales in the region Self-confident Service excellence orientation 
• Tenacity 
• Innovation 
• Socially confident influencing and persuasiveness 
• Stress resilient 
• Negotiation skill