Consultant, Sales at Standard Bank Group

JOB PURPOSE

• To sell products in the outbound contact centre in accordance with the business needs.
• To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

KEY RESPONSIBILITES

• Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads.
• Participation in ad hoc campaigns as determined from time to time by Contact Centre Management.
• Monitoring of personal performance relative to contact centre productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made.
• Ensure productivity requirements are adhered to. Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately.
• Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre management.

QUALIFICATIONS

• Completed Matric with NQF5 (any) and Full Fais Short Term Insurance Qualification.
• Completed Regulatory Examination 5 and Short Term COP & CPD
• 1 year sales experience in a contact centre environment with short term and long term or short term only.
• Insurance sales experience (advantage)