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  • Posted: Sep 21, 2023
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Consultant, Account Management, Card

    Business Segment: Personal & Private Banking
    Location: ZA, GP, Johannesburg, Simmonds Street 3
    Job ID: 80292956
    Date Posted: 9/20/2023

    JOB DESCRIPTION

    To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers

    QUALIFICATIONS

    Completed Matric

    Experience

    3 -4 years Inbound and Outbound contact centre experience – early, late and legal collections.

    ADDITIONAL INFORMATION

    Behavioral Competencies

    • Adopting Practical Approaches
    • Articulating Information
    • Checking Details
    • Conveying Self-Confidence
    • Establishing Rapport

    Technical Competencies

    • Active Listening
    • Contact Centre Customer Relationship Management
    • Electronic Communications & Devices
    • Query Resolution
    • Telephone Caller Handling

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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