Compliance Specialist at Shoprite Group of Companies

Purpose of the Job    

To assist Legal & Compliance Manager with Compliance / Complaints / Fraud Investigation / Business Support.                                                                                                                                                                                                                                                                                                                                                                 

Job Objectives    

• Compliance Administration
• Transaction Monitoring
• Clearing of all Politically Exposed Persons / Prominent Influential Person
• Information gathering and problem analysis – Fraud Investigation and Documentation
• Mentoring and Feedback to Support Teams (Business, Call Centre’s, Stores and Vendors)
• Monitor BI reports for action (daily, weekly, and monthly)
• Complaints handling in line with Regulatory requirements SLA’s and Risk
• MMA Governance
• Bank / FSCA / FIC reporting
• Maintain department SLAs for escalation and objection handling
• Disputes and Resolution Management and oversight
• Identify training needs based on Compliance evaluations and Risk Identified
• Proactive approach during critical campaign peaks.

Qualifications    

• Grade 12 (Matric) or Equivalent of an NQF5 (Essential) and RE5

Experience    

• Customer / Business / Call Centre Support / Compliance Support (Practise Management)
• Good Understanding – FAIS /FICA / AML / Code of Banking Practise.
• Understand customer and Compliance needs
• Experience in Financial Institution Banking and Insurance (Advantageous)

Knowledge and Skills    

• Neutral accent essential with excellent verbal and written English communication skills 
• Confidence and creditability with the ability to articulate in a clear and concise manner 
• Computer literacy in order to operate customer related information system 
• Complaints resolution by using active listening and communication skills
• Embraces change whilst remaining productive and positive 
• High degree of accuracy, in order to provide quality service to the business