Compliance Guidance Officer - Sandton at Discovery Limited

DCDS Compliance is an independent first line function within a Call center environment that provides compliance oversight and advice regarding legislation, industry standards, codes, guidelines, and best practice to in line with the Group Compliance Services and Advice frameworks and standards to the DCDS business.

Key Purpose

The success of Discovery is made possible by our great people. Discovery Connect Distribution Services (DCDS) is looking for a great person to join their Discovery Compliance team as a Compliance Officer to be responsible for the Business Unit Compliance Monitoring and managing compliance risk.

The role is for a Compliance Guidance Officer that will assist the Head of Risk and Compliance in managing compliance within the business and to align to Group compliance frameworks and policies. The person will be required to understand the Call Centre compliance environment and have financial services experience.

Areas of Responsibility

The successful candidate will be expected to perform on, but not be limited to the following key outputs:

• Review of the compliance risk management control environment across the business.
• Assist management with identification and evaluation of compliance exposures/regulatory breaches.
• Providing guidance to Key Individuals and Representatives to ensure compliance with legislation.
• Assist in monitoring compliance with applicable legislation and internal requirements.
• Compile and submit compliance report.
• Support the sales managers in exercising their responsibility for oversight of compliance within their teams.
• Facilitate FAIS Hearings and Debarments
• Execute all other functions related to the compliance mandate as delegated by the Head of Risk and Compliance
• Agree detailed findings with management and provide appropriate recommendations for management actions.
• Preparation of follow-up progress reports

Skills and Personal Attributes

• Detailed knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, Protection of Personal Information Act, Insurance Act
• Sound understanding of Compliance methodology, working knowledge of all elements comprising.
• Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impact.
• Strong listening, Organisational and communication skills and able to think in an analytical and conceptual manner.
• Efficient time management skills, including quick turnaround time on quality work.
• Able to work well under pressure.

Education and Experience

• Relevant tertiary education
• Post-graduate qualification in Compliance Management (advantageous)
• At least 3 to 5 years’ experience within a compliance environment - Financial Services Industry

Advantageous

• RE 1 and 5
• Call center compliance experience