Communications and Change Management Administrator at Discovery Limited

Key Purpose

• The key purpose of this role is to assist with all communication requirements across varying channels from CRES to the Discovery community nationwide, to keep people well informed on all issues related to the building itself as well as all services available.

Principal Accountabilities

The successful applicant will be responsible for but not limited to the following job functions:

• Copywrite and distribute building related emails to Discovery employees, nationwide.
• Support national CRES Comms Gatekeepers and ensure adherence with the Mass Communication Policy and Style Sheet.
• Proofread and edit all forms of written communication sent from the department to business.
• Oversight of 1 Discovery Place and CRES email mailboxes and client liaison in terms of escalated queries.
• SAP Jam (employee intranet) content updates.
• Assist with awareness campaigns / activations, change management and reputation management comms requirements within CRES.
• Work closely with onsite Lifestyle retailers to ensure that their advertising or promotional requests align with Lifestyle Promotion Standards, across varying fixed and digital comms channels.
• Assist business with company-wide campaigns / activations that take place within Discovery buildings to ensure that these comply with campaign guidelines and standards.
• Back up for induction presentation, as and when needed.

Personal Attributes and Skills

• Eye for detail
• Excellent communication skills – both written and verbal
• Strong spatial awareness
• Ability to read and understand floorplans / site plans
• Customer focus
• Process driven
• Service driven
• Organised and methodical
• Team player
• Bias for action
• Creative
• Situational adaptability

Qualification and Experience

The following requirements are essential:

• Matric
• Communications qualification
• High level of computer and MS Office literacy, specifically Intermediate Excel, Word and PowerPoint

The following requirements are advantageous:

• Understanding of corporate organisations and business processes
• Property / facilities experience (preferable but not required)