Commercial Manager, Uber Direct South Africa at Uber

About the Role

• We are hiring for a Commercial Manager! This role will be a part of the Uber Direct team in South Africa while working very closely with the Central Uber Direct teams. Direct focuses on last-mile and same-day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, E-commerce, and more; rapidly growing the ways in which Uber connects the world.
• You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product) growth in South Africa, leading the relationships with key POCs in the industry.
• You will play an integral role on a cross-functional team, performing towards our vision and strategy of connecting e-commerce to final consumers.

What You’ll Do

• Be the face of Uber Direct externally to a portfolio of partners, leading negotiations and handling high-priority partnerships that drive revenue growth.
• Promoting Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to prospects and customers. Seek and achieve logistics, same-day delivery, and delivery as a service industry knowledge to have enriching conversations with Enterprise accounts
• You will be responsible for building the Direct business pipeline, forecasting opportunities, and constructing territory and account plans. Companies have evolved and now understand the importance of being close to their customers. Quick delivery is part of that offering, and we have a great logistics team that can deliver.
• You will focus on pursuing new merchants (restaurant, retail and grocery, marketplaces) in South Africa to offer our Direct product by effectively communicating the value proposition of our on-demand delivery service for partners
• Prospect into high-value accounts that are ideal targets for Uber Direct (DaaS)
• Lead and coordinate end-to-end sales for Enterprise Direct prospects including qualification, education, pricing/quoting, and contract negotiation to close deals
• Provide opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews
• Building long-term relationships with Uber Direct customers - Develop substantial and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans
• Supervising the activity and analysing data - Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and bring together additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally
• Contributing to Uber Direct offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to further develop Uber Direct offerings to answer to partners’ needs
• Drive collaboration across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers.

Basic Qualifications

• Proven and relevant experience in B2B sales and/or Account Management
• Technical sales experience: Delivery-as-a-service / Support-as-a-service
• You're a self-starter and take the initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who thrive in a fast-paced environment, have high adaptability to change, and have the ability to implement quickly (adjusting from long-term thinking to immediate action tactical responses)
• Excitement for solving ambiguous and complex problems - experienced with demonstrating quantitative and qualitative sources to translate complex problems into clear, concise, and practical solutions. You need to be structured and pay attention to detail
• Experience with SQL (Query building)
• Understanding of Salesforce CRM
• Management of marketing budgets

What You’ll Need

• Experience in the food delivery or related industry
• Familiarity with inside sales strategies and best practices
• Demonstrated ability to analyze sales data and derive actionable insights
• Experience in structuring and optimizing sales teams for efficiency and effectiveness
• Strong business acumen and understanding of sales strategy and execution
• Customer-centric mindset with a focus on delivering exceptional customer experiences
• Knowledge of market trends and industry dynamics in the food delivery sector
• Ability to collaborate effectively with cross-functional teams and senior leadership to drive