Commercial Asset Manager (Solar PV) at SolarAfrica Energy Pty Ltd

Position of the job in the organisation: The successful candidate will report directly to the Head of Asset Management

Principal responsibilities:

Contract Management:

• Manage contracts for solar project special purpose vehicles (SPVs), including monitoring, reporting, and providing financial and administrative support.
• Ensure compliance with contractual obligations, including service level agreements (SLAs), and identify opportunities for improvement.
• Interpret contracts where there are disputes or ambiguities in the customer or other stakeholder relationships.

Customer experience & relationship management:

• Develop and maintain strong relationships with customers, investors, and other stakeholders.
• Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.:
• Take over the customer relationship from sales upon signature of the agreement with the customer.
• Build and maintain strong relationships with customers from deal signature through to operations & maintenance of the assets.
• Act as the primary contact person for customers and address any issues or concerns promptly.
• Oversee the customer relationship through the engineering and projects phases through to operations & maintenance of the asset.

Co-ordinate cross-functional teams to deliver excellent customer experiences:

• Collaborate with cross-functional teams, including operations, engineering, finance, and project development, to support the successful operation and optimisation of renewable energy projects.
• Lead cross-functional meetings and initiatives to enhance customer service and asset performance.
• Foster a collaborative environment where team members feel valued and heard. Communicate effectively with internal stakeholders and external partners to coordinate activities and resolve technical issues.

Oversee financial analysis & management of customers:

• Track key performance indicators (KPIs) and provide regular reports on asset performance.
• Ensure timely and high-quality reporting to internal and external stakeholders.
• Oversee customer billing and ensure completion by the third business day of each month.

Customer Visits and Data Management:

• Visit customers regularly to ensure a strong relationship is maintained and customer satisfaction is continuously improved. At least four visits per year.
• Maintain data security and confidentiality of project-related information and documentation.

Project Optimisation:

• Together with the Technical Asset Manager, evaluate asset performance and identify opportunities to optimise performance, reduce downtime, and improve efficiency.
• Review and enhance maintenance strategies and activities to maximise asset uptime and minimise disruptions.
• Together with the Technical Asset Manager, establish key performance indicators (KPIs) to monitor the performance of each asset and track progress over time.

Health and Safety Compliance:

• Comply with all required fire, health, and safety requirements for the environment you are working in, including attending any required training and acting in accordance with policies and risk assessments.
• Any other job duties associated with this role or any other reasonable request by management

PERSON DESCRIPTION

Experience:

• Bachelor's degree in finance, management, law or related field would be advantageous.
• 3+ years of proven experience in customer management.
• Strong understanding of contracts and finances.
• Valid driver's license and willing to travel

Specific attributes:

• Demonstrated experience in contract management, including monitoring, reporting, and providing financial and administrative support.
• Proven ability to optimise customer asset performance and reduce downtime through effective contract management.
• Strong customer orientation.
• Experience in financial management, including budgeting, forecasting, and financial reporting.
• Leadership and team collaboration
• Analytical and problem-solving skills
• Attention to detail
• Excellent communication skills

Desirable attributes:

• Experience in the renewables industry – preferred.