Collections Manager Mr Price Money - Durban at Mr Price Group

Purpose

mrpmoney is looking for a Night Shift Collections Team Manager to manage and lead their collections department. 

The Team Manager will provide support and development for the continued improvement towards achieving high performance, targets, efficiency, productivity and supporting the operational management of the department.

Your key responsibilities

• Oversee the collections portfolio and ensure an effective reporting framework is established to measure and monitor operational performance of all associates within the shift.   
• Manage MPFS collection and recovery in the contact centre with the day-to-day collections and recovery and business administration 
• Minimize bad debt write off by effectively supervising the productivity and performance of MPFS collection and recovery  
•  Coaching and mentoring of staff to optimize the engagement with the debtor and to ensure to ensure procedures and regulations are adhered to
• Ensure a positive working relationship during all collections interactions is maintained with the customer and all associates meet QA targets 
• Managing of the team's performance and development to ensure key deliverables are met and talent is retained within the business.
• Sets expected performance standards and targets for collections associates based on quantifiable metrics, revising when necessary, to ensure performance consistent with group expectations for customer service.
• Forecast and analyse data against target thresholds on a daily, weekly and monthly basis.
• Report on performance to management and associates on financial actuals vs budget to provide understanding to business on department's growth 
• Provide clear leadership and communication to promote superior team work
• Ability to work under pressure – overtime when required
• Additional duties to open and lock premises when required  

What are the requirements

• Grade 12 
• NQF level 5 and above in the relevant field of study (advantage) 
• 3- 5 years’ supervisory/management experience in unsecured collection and recovery contact center
• Night shift Team Manager, working 11h30 – 20h00 Monday - Friday and alternate Saturdays from 08h00 – 13h00  
• Strong leadership and interpersonal skills with an ability to influence at all levels
• Knowledge and Understanding of Collections Processes; Financial Services; POPI Act; National Credit Act (NCA); Debt Collections Act