Collections Agent Mr Price Money (FS) at Mr Price Group

Job Description

• Join the mr price money as a Debt Collector and utilize your expertise in managing overdue accounts to help us maintain financial health and customer satisfaction! 
• The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What’s in it for you….

• Enjoy attractive uncapped incentives when you achieve your targets, rewarding your hard work and dedication!
• Benefit from comprehensive Learning and Development programs and exciting Career Growth opportunities within the Mr Price Group, empowering you to advance your skills and achieve your professional goals!”
• Enjoy exclusive discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys, as a valued associate!
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12 
• 6 - 12 months experience in collections within a call centre environment 
• Understanding of the life-cycle of an account and the collection process
• Knowledge of NCA requirements pertaining to collections and credit control
• Strong negotiation skills 
• Excellent communication skills