Cloud Support Eng. I (DMI) at Amazon Web Services

Key job responsibilities
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

• Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

• Minimum of 2+ yrs experience in relevant technical position
• Administrator skills on Linux/Unix and/or Windows and Networking
• Knowledge of some Developer & Mobile language/ServicesPython, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization.
• Experience with web-based applications and HTTP Knowledge of client/server and distributed systems architectures (WebServers)

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• Experience developing against and working with REST API based services
• Prior working experience with AWS services
• Experience with Cloud architecture patterns and distributed computing concepts
• Exposure to Mobile application development (iOS / Android)
• Exposure to mobile and web application security best practices
• Messaging and Queueing experience
• Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
• Exposure to security concepts / methodologies Experience with iperf, MTR, traceroute, dig
• Experience handling full application stacks from the OS up through custom applications
• Experience working with identity providers (i.e. Login with Amazon, Facebook Connect, OpenID, etc.) / OAuth Experience