Cloud Solution Engineer SMB at Oracle

Job Description

Purpose

• As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle Digital/MEA sales team and our SMB customers in the MEA region.
• You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and impacting customer success. Together we L.E.A.D the way:
• Live with our customers
• Embrace collaboration and trust
• Aim for excellence
• Do it with fun and excitement

Job Summary

• Customer-aligned, the ACE role is responsible for the customer lifecycle from project concept to usage and expansion within the customer. 
• Drives alignment with the Cloud Sales Rep, working as a team within the customer to define/drive sales strategy, find and win new workloads, and technical due diligence to achieve the “Technical Win”
• Maintains an awareness of the customer’s infrastructure and is highly technically competent - Advises on new workloads - i.e. Move & Improve
• Orchestrates the technical teams/skills required to ensure our technology is driving customer business outcomes and sustainable usage/growth
• Builds the consumption plan for and with the customer
• Works with the Cloud Adoption Manager to ensure customer adoption health & customer experience

Career Level - IC3

Responsibilities

What you will do

• The ACE will orchestrate all technical activity in the account and is always in the leading position for presales activities.
• Actively involved in the Oracle account team in defining account strategy, executing and driving consumption growth.
• Is accountable for the successful experience of customer(s) in their territory.
• Understands customer's overall portfolio, IT and business priorities and establishes a solution that addresses customer needs. 
• Drive effectiveness and impact in the way we engage with customers, and become customer-trusted Advisor.
• Informs customers/prospects on Oracle's emerging technologies and how they will build value and driven differentiation
• Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities.
• Acts as customer's single point of contact for cloud engineering-related aspects
• Engage Oracle Cloud technology team, lead the build virtual team to support in create the solution, design architecture, deliver POC, and tailor technical workshops during the sales cycle.
• Leads activities and teams to help position the value of Oracle’s Cloud and continually meet customer expectations.

What you will bring

• Broad technical experience of Cloud Infrastructure and Platform solutions along with a strong understanding of cloud architecture. Knowledge of Oracle platform services and cloud infrastructure would be a strong advantage.
• Demonstrates leadership capability including the ability to delegate activities & involve the right teams/skill sets.
• Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures
• Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).
• Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions
• Familiar with 3rd party and Oracle Architecture frameworks (eg TOGAF, ECal)
• High level of commercial business understanding
• Intelligence to identify key trends and insights and establish relationships them in driving decision-making and execution within customer
• Experience in engaging and influencing stakeholders.
• Ability to build relationships to grow business. Act as a partner to our customers, not just a vendor.
• Fluent in English, verbal and written (& French in French-speaking Africa)