Client Solutions Manager, CPG - Global Business Solutions at TikTok

Why Join Us

• Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
• Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
• To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo?
• Never. Courage? Always.
• At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Team:

• The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
• Success in this position requires a focus on client service, the ability to thrive in a fast pace work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:-

• Manage and grow post-sale client relationships with advertisers of all sizes
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
• Work with internal teams to guide inventory allocation
•  Monitor and analyze ad campaigns, and proactively take initiative to improve results
•  Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
•  Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
•  Share marketplace feedback and guide our advertising strategy
• Support and work with sales team on pre-sale research and pitch
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications

Minimum Qualifications:

•  Experience in account management/client services roles in digital marketing
•  Experience managing performance advertisers with a deep understanding of their challenges
•  Ability to analyze data and identify insights to assess campaign performance Experience working with clients in CPG
• Proficient in English

Preferred Qualifications:

• Proactive attitude with excellent project management, organizational, and analytical skills
• Ability to travel domestically and internationally as needed
• Agency experience is a big plus