Client Risk and Retention Specialist at Sanlam Group

What will you do?

Multi Data is looking for a Risk and Retention Analyst who builds competence and commitment in evaluating the risks associated with collections and payments, as well as ensuring collection trends are addressed timeously and in line with the required legislation. This is an exciting role that aims to use advanced excel and analysis skills to meet the above requirements. The same role will also be responsible for formal training interventions within the Operations and sales team.

The individual appointed to this position will be responsible for:

• Utilising data management and other capabilities to assist in identifying retention and growth trends for collections and unpaids.
• Identifies options and provides recommendations for the design and development of risk management information processes/systems
• Manage and assist with data required for legislative purposes
• Interaction with clients regarding unpaid trends
• Responding to customer requests for ad hoc trend analysis
• Adapting risk requirements towards internal/external process enhancements
• Representing Multi Data brand to clients professionally at all times
• Upskilling staff in terms of legislative requirements knowledge e.g. POPI, AML, National Payments Act.
• Training principles
• Course design and development
• Presentation and facilitation
• Maintenance of Training records
• Training interventions:
• Design and develop assessments
• Plan and conduct assessment

Requirements

Qualifications:

• Diploma and/or 2-3 years’ experience in data analytics, client service and business administration would be advantageous

Experience and skills:

• Ability to understand business strategies, market & industry trends, legislative constraints
• Ability to understand client needs and to interpret and articulate those needs verbally and in writing
• Presentation and facilitation skills
• Ability to accurately analyse numerical data
• Excellent communication skills
• Advanced MS Excel skills
• Bank industry knowledge and an understanding of the impact of:
• PASA/PIB rules regulated by SARB
• POPIA
• AML

General knowledge of:

• System Operator and 3rd Party Payment provider
• Process principles
• Training Methodology/Inseta/SAQA/NQF standards and requirements
• Role Specific Competencies
• Coaching
• Influencing
• Pro-active orientation
• Self-confidence
• Conceptual and Detail thinker
• Strong analytical & numerical ability
• Problem solving skills

Core Competencies

• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently