Client Relationship Manager - Port Elizabeth FTC (X6 Months) at Old Mutual

Job Description

This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

• This role functions as a subject matter expert in a specific field of administration / product / process.
• Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
• Build, maintain and retain employer relationships with a specific focus in:

1. facilitating a successful end-to-end stop order collections process
2. facilitating a clear understanding of their payroll deductions
3. sharing(RMM) requirements
4. educating the payroll staff about Old Mutual and its processes
5. building and strengthening the Old Mutual brand

• Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
• Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
• May act as a coach for Specialist staff.
• Often consulted for system enhancements.
• Could be accountable for major administration processes and the project management thereoff (usually with an extended timeline in excess of a month).
• May be required to control a small number of staff (1-2).
• Strong support role to the BU Exec.

Requirements:

• Matric (Compulsory)
• Drivers License (Compulsory)
• Own transportation/car (Compulsory)
• Located in PE or is willing to relocat

Education

• Matriculation Certificate (Matric)  (Required