Client Relationship Manager - Advice at Iress

Role Purpose

This role is responsible for building and maintaining relationships with key existing clients that are of significant strategic importance to the organization. Viewed as an essential link between the needs of the client and the capabilities of Iress to meet those needs, the client relationship manager ensures that both parties deliver on their contractual commitments, build a mutually beneficial, sustainable relationship and ensure any opportunities for new business within the client portfolio are identified and converted into revenue growth.

Your objectives and responsibilities will focus on...

• Build and maintain client relationships including being a trusted contact point for key decision makers.
• Engage with clients to understand their overall strategy, business problems and priorities and where we can deliver solutions.
• Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions.
• Achieve agreed activity targets that focus on regular proactive client engagement in line with a structured plan. Engage with clients regularly and in line with a structured engagement model.
• Apply the Iress commercial ways of working in all activities including engaging with clients and prospects via our chosen methodology, process and tool-set.
• Produce and implement successful client management plans.
• Lead commercial negotiations and ongoing revenue forecasting for clients.
• Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and the benefits this brings to their business.
• Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements.
• Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained.
• Builds a network within industry including clients and prospects and contributes to opportunities to promote Iress where available.