Client Liaison and Operations Officer at Raizcorp

Role Description

The role involves:

• Managing day-to-day client interactions.
• Ensuring operational efficiencies are always implemented and adhered to.
• Overseeing various aspects of studio operations.
• Delivering exceptional service and products to customers.
• Maintaining and assisting in the implementation of FSSC accreditation.

Qualifications

• Minimum matric level qualification required (a degree in Business Administration, Hospitality Management, or a related field is preferred).
• Strong experience in FMCG operations management (preferred industries: [e.g., food and beverage, consumer goods]).
• Prior experience in client management/retention environments (minimum 5 years).
• Proven ability to work in fast-paced environments while handling multiple tasks/projects simultaneously.
• Previous experience in high-volume customer satisfaction and communication roles (minimum 5 years).
• Strong organizational and problem-solving abilities.
• Strong English language communication ability (written and spoken) with a people-centric approach.
• Analytical skills essential.
• Mature and tactful approach to the working/client environment.