Claims Supervisor – Risk Management at Human Accent

Purpose of the job

• To manage the book health aspect of all Affinity products by creating both long term and short-term goals.

Qualifications and Experience – not negotiable

• Matric/Grade 12 or equivalent NQF Level 4 with math essential.
• A qualification in Short Term Insurance - minimum of 150 credits and/or credits towards being FAIS compliant is essential
• Minimum of 3 years Short Term insurance experience

Qualifications and Experience – not negotiable

• Successfully passed Grade 12 Mathematics
• 1 to 3 years experience in a leadership role

Knowledge, Skills and Behavioural Attributes:

• Able to work independently with effective time management skills,
• Able to work under immense pressure whilst remaining focused and able to think logically,
• Have strong report-writing skills
• Have advanced Excel and PowerPoint skills
• Have good verbal and written communication
• Able to show initiative and problem-solve effectively
• Have a good understanding of All Risk Policies
• Be familiar with legislation and FAIS requirements
• Be familiar with compliance requirements
• Be willing to complete further training and studies in certain areas
• Be able to create and implement a training program
• Contribute towards strategic planning in terms of execution of book health areas on all Affinity products and continuous reporting on these areas to senior management.
• Create long- and short-term goals for the book health team to meet.
• Monitoring trends for complaints and implementing processes to reduce these.
• Ensuring the Application of TCF, PPR and POPIA in the Affinity space.
• Ensuring the application of compliance requirements in the Affinity space.
• Risk management and assessment for new policies.
• Assessing areas of improvement and implementing staff training.
• Continual improvement of processes.
• Creating and implementing team Key Performance Indicators.
• Oversee a team to ensure all reporting and claims are processed efficiently and effectively.
• Be aware of all failed exceptions, imports and cancellations and communicate these with other supervisors in the Affinity space.
• Work with brokers, IT and clients to resolve any failed exceptions, imports and cancellations in the Affinity space.
• Working with other supervisors on any areas of improvement in customer service, policy application etc to ensure all staff are aware of processes.
• Oversee and manage all risk and ensure process in place to mitigate all potential risk.