Claims Manager: Mirabilis at Santam Insurance

MINIMUM REQUIREMENTS

• Matric
• Admitted Attorney and / or LLB Degree with experience (preferably min of 5yrs)
• Minimum 10 Years Engineering Insurance Claims Experience
• Preferably 5 Years Engineering Claims Experience at Management Level
• RE5 Qualification
• FAIS Representative (Not working under supervision)
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

TRAVEL

• Limited business travel required

MAIN PURPOSE OF JOB
The main purpose of the job is to take the responsibility for the handling, negotiation, and processing of Corporate and Commercial Insurance Claims, the person will be the ultimate referral point for their team on technical issues, they will also be responsible for training, coaching, and developing colleagues on technical and development matters. It further involves building relationships with brokers by responding to queries and other outstanding matters.

• Manage, Mentor, instruct and direct staff regarding proper claims handling and processing.
• Instructing Loss Adjusters as required.
• To always ensure compliance with company standards/regulations.
• Train and monitor team member’s performance and provide leadership to the team.
• Develop and manage a panel of service providers necessary for efficient claims handling.
• Liaise with service providers and monitor service levels.
• Demonstrated decision making & problem solving skills;
• Liaison / negotiation with Reinsurers
• Compiling of management reports as required.
• Continually review and measure team activities against targets, standards, and service levels, agreeing and taking actions to improve capability and performance, so that the team achieves its maximum potential.
• Responsible to ensure that all staff are up to date with product knowledge, systems use, and related legislation application, through a commitment to formalised training and development, within prescribed timelines and standards.

PERSONAL QUALITIES

• Accuracy
• Attention to detail
• Team player
• Confident, assertive, professional
• Excellent communication skills, verbal and written