Claims Handler: Marine at Santam Insurance

What will you do?

• Under general direction, researches, collates, records and examines coverage information to make highly complex short term claim settlement determinations. Within company guidelines, approves or denies payment. May assist in training lower level Claims Clerks. 

What will make you successful in this role?

• Understanding incoterms (contract of sales)
• Understanding international & local trade 
• Fully acquainted with shipping documents 
• Able to understand standard marine policy wording including Hull & pleasure craft / Stock Throughput / Cargo Policies 
• Fully understand the Institutes Cargo Clauses especially "A", "B", "C", AIR / Frozen Food Clauses 
• Report all complex claims and claims over mandate to seniors based on their mandates 
• Responsible for requesting mandated payments 
• Assist in extracting files for diary & maintain diary control as may be requested by Senior claim specialist / team leader 
• Involves team leader / specialist in complicated / problematic claims / large losses 
• Appoint or forward docs to a recovery agent once claims are finalised and update recovery schedule 
• Keeps management / underwrites updated on policies with excessive claims and trends 
• Assist with accounts enquiries / dispatch of documents iro reinsurance claims 

Qualification and Experience

• Matric / Grade 12 
• 5 - 7 years experience in general insurance 
• 2 years in the marine industry will be advantageous 

Knowledge and Skills

• Good written and verbal communication skills (English)
• Computer literate 
• Technical and Analytical Skills
• Excellent negotiation skills 
• Development of critical skills and capabilities 

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently