Claims Consultant at Discovery Limited

Key Purpose

Administer and validate claims and assist with queries and payments for commercial lines insurance.

Areas of responsibility may include but not limited to

• Register, administer and validate claims within a predetermined turnaround time (TAT)
• Resolve written and/or telephonic queries from brokers, clients, franchises and providers
• Build and maintain relationships with brokers, franchises and providers
• Process payments to brokers, clients and providers within predetermined turnaround time (TAT)
• Provide feedback to relevant stakeholders regarding claims and queries
• Submit daily, weekly and monthly reports to management, franchises and brokers

Personal Attributes and Skills

• Relating and networking
• Deciding and initiating action
• Adapting and responding to change
• Coping with Pressure and Setbacks
• Analysing Persuading and influencing
• Leading and supervising
• Delivering results and meeting customer/broker expectations
• Planning and Organising

Education and Experience

Education

• Matric Essential
• FAIS – Minimum credits as required (Personal Lines and Commercial) Essential
• RE 5 (Representative) Essential
• Short term insurance qualification (IISA designation) (Advantageous)

Specific Knowledge

• Knowledge of area where QA would be performed (Intermediate)
• Short term insurance (Advanced)
• Discovery Insure product (Advanced)
• Heavy Commercial Vehicle claims handling (Advanced)

Minimum Experience

• 3 Years Claims experience in Commercial Short-Term Insurance
• At least 2 – 5 years Commercial Short Term Insurance experience (Essential)