Claims Assessor (Gauteng) at Ignition Group

Description
Job Specification

• Act in accordance with the principals of TCF.
• Adhering to processes, scripts and standard operating procedures.
• Handle the end to end processing of the claims.
• Capture, validate and assess claims on the in-house claims system.
• Action all client requests.
• Handle client queries.
• Handle client complaints.
• Meet customer expectations.
• Fraud detection.

Requirements

Educational Requirements

• Matric is essential.
• RE qualification is essential.
• Relevant tertiary qualification would be advantageous.

Experience

• Minimum 3 years’ experience in a call centre environment.
• Minimum 2 years’ claims experience in a short- or long-term insurance environment or;
• Minimum 2 years’ customer service experience in a short- or long-term insurance environment or;
• General short term insurance claims assessment knowledge.
• GAP claims assessment knowledge would be advantageous.

Special Skills

• Proficient in MS Excel, MS Word and MS OutlookDescription