Case Management Officer at Community Schemes Ombud Service (CSOS)

Gauteng Regional Office (Ref. CSOS/CMO/GP/09/24)

KwaZulu Natal Regional Office (Ref. CSOS/CMO/KZN/09/24) 

Requirements

• Degree in Law (NQF 7). 
• 2 – 3 Years experience in Dispute Resolution processes or the legal environment, 
• Knowledge of the Dispute Resolution process and Community Schemes. 
• Deadline focused. 
• Strong work ethic. 
• Team player. 
• Knowledge of computerized telephone management system. 
• Basic administrative functional knowledge (typing and filing).  

Key Performance Areas 

• Assessment on all applications for dispute resolution to determine jurisdiction. 
• Identification of issues in dispute in terms of Section 39 of the CSOS Act. 
• Prepare Notice 43 and 44 in terms of the CSOS Act. 
• Facilitate submissions received from various interested parties in terms of Section 44 of the CSOS Act. 
• Set the matter down for a Conciliation hearing in terms of Section 47 of the CSOS Act. 
• Prepare file for Conciliation hearing. 
• Managing and capturing reports on case management system in the division. 
• Assist with telephone complaints as well as walk-in applicants. 
• Provide weekly feedback to complainants. 
• Prepare monthly reports on all matters. 
• Maintain diary of all matters. 
• Assist with ad hoc administrative support and duties within the division.