Call Centre Agent - Outbound at Tsebo Solution

Duties & Responsibilities

As the Call Centre Agent you will be responsible for the following:

• Make cold calls and generate leads
• Capture clients’ details and share with the assigned Sales team
• Meet daily, weekly and monthly targets as key performance indicators in the Call Centre
• Logging client requests
• Handle and resolve queries raised timeously
• Researching prospects to identify what division to set up an appointment for
• Provide feedback to our Business Development Managers and Sales Directors
• Motivate and share insights into prospects and assist with securing appointments 
• Maintain relations with stakeholders and communicate feedback to C-Suite leaders both internally and externally 
• Gather robust market data research on potential clients 

Skills and Competencies

• MS Office Suite
• Knowledge of equipment, materials and suppliers used in facilities management.
• Excellent customer rapport
• Superior communication skills 
• Interpersonal skills 
• Strong telephone and email etiquette
• Ability to deal with irate customers
• Good time Management
• Resilient and target driven 
• Have strong objection handling skills
• Preferably an understanding of Services environment but not a requirement
• Proficiency in English; knowledge of additional languages is a plus

Qualifications

• Minimum Grade 12 (Appropriate Tertiary qualification would be an added advantage).
• 1-2 years of call centre outbound experience.
• An understanding of a service environment, such as one that includes cleaning, catering, facilities management, and security, would be an added advantage.