CALL CENTRE AGENT II at Santam Insurance

The successful candidates will offer world class products and services to clients, whilst achieving sales targets in an outbound call centre environment.

What will make you successful in this role?

• Consistently meeting sales targets.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Offering outstanding customer experience.
• Strict adherence to workforce scheduling.

Qualifications

And Experience

• Matric/ Grade 12
• RE Certificate
• Minimum 30 Personal Lines Short-term Insurance credits (advantageous)
• Minimum 2 years’ experience within a sales outbound call centre.
• Fluent in English and one other official language.
• Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Be available to work shifts as well as overtime.
• Solid sales track record.
• Solid out-bound call centre experience and skills
• Leads warm-up and cold-calling will be mandatory
• Knowledge of short-term insurance processes, procedures and business rules advantageous.
• Clean track record in terms of adherence to quality standards and compliance.
• Consistent target achievement.

Specific Requirements

There will be a probationary period for three months, which consist of the following two phases:

• four week training period after which your knowledge will be assessed; and
• on a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

Knowledge And Skills

• Excellent English communication & writing skills
• Strong relationship, negotiating and networking skills
• Ability to influence