Call Centre Agent at FirstRand Group

Job Description

Dear Future, Call Centre Agent
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Report on required Call Centre activities and deliveries to improve business results.

You will be an ideal candidate if you:

• Have Grade 12.
• 2 year’s related experience.
• Person must not be an unrehabilitated insolvent.
• Have Personal Lines experience (which does not include medical insurance, life cover)
• Short term experience mandatory.
• Have completed RE5 and FAIS qualification