Call Centre Agent at AVI Limited

Key Performance Areas:

• Customer and sales management
• Administration and control
• Order Management
• Ensure any discrepancies are followed up with rep or customer prior to order capture
• Ensure minimum order value/quantity is adhered to
• Ensure all customer/order queries, are appropriately resolved and communicated
• Ensure all orders are correctly routed and that all special requests for delivery or collection are actioned as per Depot procedure
• Forward credit held orders listing to Accounts Receivable department prior to the delivery run and advise buyer when an account is on hold
• Establish and maintain contacts within depots to ensure service requirements are met

Experience Required:

• 2 years call centre experience inbound and outbound essential
• FMCG industry experience advantageous
• Computer literate - MS Office
• Knowledge of SAP

Qualifications:

• Completed Grade 12 (Matric) essential
• Call Centre certification

Competencies:

• Remain composed and resilient
• Deliver customer service
• Communicate clearly
• Govern and follow rules
• Flexible and open to change