Call Centre Agent - Aeroton at Premier FMCG (Pty) Ltd

Job Description    
Main Objectives

• Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.

Key Responsibilities

• Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
• Deliver customer services in line with agreed processes which includes but is not limited to:
• Pricing checks
• Ordering and variance follow up on exceptions and outstanding orders
• Tele-sales and promotional calls to upsell
• Returns minimization
• Identifying in-store merchandising issues and reporting this to the manager
• Keeping accurate records as needed per customer.
• Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
• Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
• Identify “on hold customer” orders and “price exceptions” and escalate to manger.

Qualification Requirements    
Qualifications:

• Matric
• Relevant sales qualification will be advantageous

Experience Requirements    
Experience:

• 1-2 years of previous working experience dealing with customers
• 1-2 years of previous experience working on excel
• 1-2 years exposure to the Call Centre/Telesales

Key Outputs    
Skills and Attributes: 

• Communication-written, verbal
• Problem-solving
• Numerical ability
• Innovation/Continuous Improvement
• Teamwork
• Accountability
• Organizational Understanding
• Proactive thinking

Other Requirements:

• Knowledge of basic call centre SOP’s-Desirable
• Knowledge of basic GP 2010-Desirable
• Required to work a 6-day week in a highly pressurised environment which is deadline driven
• Will be expected to work weekends and public holidays

Closing Date    
2023/08/08