Call Center Agent at Johannesburg Social Housing Company SOC Limited (JOSHCO)

Purpose of the Job:

• To interact with the customers and provide them with information to address inquiries regarding projects or products and services.

Responsibilities (but not limited to the following):

• Phones are answered promptly in a professional and polite manner
• Communication is clear accurate and resolved as quickly and efficiently as possible.
• Departing tenants are properly managed, deposits repaid, and matter is closed on CRM system
• Customer queries/ complaint data is properly recorded and maintained on the Customer Relationship Management System
• Compliance is maintained with all JOSHCO systems (performance management, HR, Finance, Stakeholder information, Property management, Communications, reporting etc.)
• Answer all calls according to JOSHCO standards
• Collect customer information and analyze customer needs make recommendations and refer to relevant department
• Prepare monthly reports by collecting and analyzing all matters
• Contribute to team effort by accomplishing related results as stipulated in Service Level  Agreements as and when needed
• Attract potential customers by answering product and service questions, suggesting information about other products and services available.
• Maintains customer records by updating register on the CRM module.
• Conduct Credit checks for potential tenants
• Resolve product or customer problems by:
• clarifying the customer's complaint.
• determining the cause of the problem.
• selecting and explaining the best solution to solve the problem.
•  expediting correction or adjustment.
• record every interaction with customers and potential customers
• in the CRM module on Property Management System

Minimum job Requirements, interested applicants must be in possession of:

• Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
• A Certificate in Call Centre/Reception or Office Administration will be an added advantage
• 2 or more years’ experience in a Call Centre environment
• Experience in MDA property management system is highly advantageous
• Ability to communicate in English (both written and verbal). Fluent in at least 2 African languages
• Experience in social housing environment would be advantageous