Business Service Lead - Lending Solutions at Standard Bank Group

JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.

• Define all assigned business service(s), describing each service, detailing its scope and articulating its value proposition to the business in terms of business needs it meets and business outcomes it supports.
• Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment.
• Stay informed on audit findings and potential impact on the service offering.
• Create and execute according to the IT strategy based on the complexity of the service and taking into account value of the TCO budget.
• Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations.
• Ensure disaster recovery (DR) and business continuity is regularly tested for the service by planning and agreeing the schedules as part of the PI planning.
• Develop and cultivate relationships with RTEs, Feature and component teams and take a collaborative approach to utilising technology to help achieve PI Objectives.

QUALIFICATIONS

Minimum Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Information Technology

Other Minimum Qualifications, certifications or professional memberships

• ITIL V3/V4 Foundation, SAFE Agile Certification.

Experience Required
8-10 years Technology & Operations - Require Business

• Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Developing Strategies
• Following Procedures
• Exploring Possibilities
• Generating Ideas
• Providing Insights

Technical Competencies:

• IT Risk Management
• Service Management Processes
• Information Security Management
• Knowledge of Banking & Financial Service
• Financial Management (Financial)
• Service Level Management