Business Service Lead - Africa Regions at Standard Bank Group

JOB DESCRIPTION

Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc that form part of service); setting the service strategy, and planning roadmaps that will cover non functional requirements and improvement of service. Monitor service delivery against agreed quality levels and transparent internal costing models, driving out service exceptions and escalations. Manages stability and availability of service by evaluating monitoring, planning Disaster recovery and playing a key role during service restoration.

• Design, define and document the Business Services, monitoring and reporting on the required service levels
• Develop and execute multi-year service strategy and plans enabling delivery on the value proposition
• Manage service stability, availability and restoration
• Make visible and optimise the total cost of ownership by managing service economics
• Service partner and business stakeholder management maintaining effective internal and external relationships

QUALIFICATIONS

Type of qualification: First Degree
Field of study: IT and Computer Sciences or Business Commerce

• ITIL V3 Foundation, SAFE Agile Certification
• Additional ITIL certifications an advantage

Experience:

• 7-10 years Business Partnering and Service Management. Very good Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally.
• 7-10 years IT Operations & Support. Good understanding of Agile working practices and LEAN & SCRUM proficiency. Broad exposure and knowledge of all aspects of ICT management and delivery. Strong working knowledge of ICT Management Frameworks such as ITIL v3, COBIT, ASL, etc.
• 5-7 Years Experience in managing an IT service budget

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Developing Strategies
• Providing Insights
• Articulating Information
• Establishing Rapport

Technical Competencies

• Service Management Processes
• Service Level Management
• Financial Management
• IT Risk Management
• Vendor Management
• Knowledge of Banking & Financial Services business