Business Partner Aftersales at ISUZU Motors South Africa

Minimum Requirements

• Qualified Technician N3 in Diesel Mechanics or equivalent industry qualification/experience 
• A minimum of 3 years experience in an Aftersales operation at a dealership and or OEM ( Original Equipment Manufacture) level 
• Knowledge and understanding of the LCV (Light Commercial Vehicle) & CV ( Commercials Vehicle) sectors 
• Excellent computer skills and proficiency in MS office applications
• Valid drivers license 
• Able to interact with all levels of people internally and externally. in addition, must be able to operate in a diversified cultural environment 
• Valid travel passport 
• Willingness to travel 
• Ability to work effectively in a team 
• Technical problem solving skills
• Excellent customer relationship management 
• Attention to detail 
• Fair and consistent application / implementation of set policies and procedures 

Duties and Responsibilities

• Ensure service and parts departments are following the IMSAF's (Isuzu Motors South Africa) best business practices and conformance to the dealer sales and service agreements.
• Obtain service departments business plan and measure to ensure service department growth
• Ensure dealer delivers world class services, to achieve number one in the industry
• Drive dealer towards achieving P&A ( Parts & Accessories) purchase targets on monthly basis
• Assist / Guide dealers in putting plans in place to ensure parts business growth
• Assist / guide dealers in putting plans in place then measure and monitor to ensure a reduction in missed field actions 
• Conduct audits and ensure that job cards are complete in terms of warranty claims 
• Review dealer business plan to ensure it incorporates staff competencies and training plans, based on a needs analysis 
• Review service department's plan pertaining to retail hours, ensuring the workforce complement is well balanced to achieve targeted retail hours
• Audit each dealer to ensure the dealership complies with the required Aftersales standards and IMSAF ( Isuzu Motors South Africa) dealer CI ( Corporate Identity ) standards
• Develop purchase loyalty at dealer level
• Assist dealers with technical issues on product as well as the approval of warranty claims