Business Intelligence Analyst III (Insights)) at Capitec Bank

Purpose Statement

• The Payments team oversees all payment products, including both Card and Electronic Payments. This encompasses the entire payments landscape, covering systems, processing, and business aspects.
• Within this framework, the Payments Data Strategy team is dedicated to managing all data-related activities. Our focus areas include data strategy, forecasting and predictive modeling, insights and business analysis, as well as monitoring and reporting.
• By utilizing data analysis and visualization tools, the Business Intelligence Analyst will generate actionable business insights that drive tangible value for the organization. This roles involves influencing and supporting the organization in making data-driven decisions that enhance performance, optimize operations, and drive growth. 

Our ideal candidate has:

Minimum:

Experience:

• At least 5+ years’ experience in a similar business intelligence analyst role 
• Experience and knowledge of the ETL (extraction, transform, load) data flow
• Experience in identifying, quantifying, and subsequently delivering value on how to solve business challenges using data 
• Experience in analysing complex data sets to solve business challenges  
• Experience in working with data on cloud platforms, such as AWS or Microsoft Azure 
• Experience in building data visualisations using tools such as Power BI 
• A good understanding of database management, data warehousing, data mining and data visualisation. 
• Experience with stakeholder engagement  inc. senior management
• Experience in data quality and incident management  
• Understanding of agile project management and experience with tools such as Jira 
• Qualty assuring and oversight of the work of others.

Key Responsibilities:

• Insight Generation: Provide data-driven insights that inform strategic and operational decision-making.
• Trend Analysis: Analyze trends to influence business and operational decisions, ensuring the organization remains competitive and responsive to market changes.
• Decision Support: Deliver insights that lead to informed and effective decision-making at all levels of the organization.

Knowledge:

• Understanding of agile project management and experience with tools such as Jira 
• Knowledge and experience in using complex SQL to prepare and analyse data
• Knowledge and understanding of data privacy and security regulations and best practices 

Ideal:

• Probably experience as a business intelligence analyst within the Banking sector 
• Knowledge of change management principles and practices
• Knowledge and experience in using low/no code AutoML on modelling tools such as Power BI or AWS Sagemaker  
• Knowledge and experience in change management methodology (ADKAR)  
• Knowledge and experience in lifetime value analysis, propensity modelling, journey mapping, and root cause analysis
• Applied knowledge of User Experience (UX) reviews through customer interactions a customer, product services 
• Knowledge and experience in automation using software robots built on platforms such as UiPath or Alteryx 
• Programming/Coding: Ability to use scripting languages such as Python or R for data analysis and manipulation
• Basic knowledge and experience is using Version Control (Git) 

Education (Minimum)

• A relevant tertiary qualification in Business Administration or Statistics

Education (Ideal or Preferred)

• Certification in Business Analysis or Similar

Skills

• Commercial Thinking Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills