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Nivoda provides jewellery businesses with a simple solution to strengthen profits, increase efficiency and accelerate growth with its B2B jewelry marketplace. Designed to save you time and money whilst giving you access to the world’s diamond & gemstone supply at the best prices with zero inventory risk, Nivoda is trusted by thousands of retailers all ...
What You'll Do
Basic Qualifications
Preferred Qualifications
Objectives and Key Results (OKRs)
[Hero OKR] GMV Growth: Accelerate Gross Merchandise Volume by significantly increasing the number of Active Buyers.
KRs: Secure a minimum of 2 First Purchases per week, achieve a +45% 30-day retention rate, and drive a transaction frequency of 10 per month.
ARPU & LTV Optimisation: Elevate the Average Revenue Per User and Customer Lifetime Value through strategic upsell and cross-sell initiatives.
KRs: Drive a 10% increase in ARPU by successfully introducing new products and services to clients.
Customer Delight & Retention: Ensure Nivoda’s customers are not just satisfied but delighted, reducing churn and enhancing long-term engagement.
KRs: Collaborate with CS to maintain a customer NPS above 92%, ensuring rapid response to customer needs.
Seamless Collaboration: Foster tight alignment and zero friction in the handoffs between SDRs, TAMs, and Ops teams, ensuring a unified and efficient customer journey.
KRs: Achieve 100% efficiency in process handoffs, eliminating any latency or bottlenecks.
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