Business Change Analyst (Pinelands) at Old Mutual South Africa

Job Description

• The successful candidate will be required to play a multifaceted role across Client Reporting and Operations encompassing Business Enablement, Operations and Office Management.

Key result areas

Business Change Specialist

• Oversee the internal change process by ensuring changes are systematically logged, tracked, and effectively managed.
• Act as the primary liaison for Curo Fund Services changes, providing comprehensive feedback and insights to OMIG stakeholders.
• Facilitate coordination of stakeholder engagements and necessary documentation in collaboration with change analysts.
• Lead the development and execution of test cases, coordinating testing efforts across various stakeholder groups.
• Independently manage smaller business changes, ensuring alignment with internal change protocols.
• Support Process and Data Governance Management initiatives, driving improvements and compliance.

Operational Facilitator

• Lead the coordination and updating of static data for newly created instruments, ensuring accuracy and completeness.
• Engage in quarterly static data quality meetings, proactively resolving issues before the next reporting period.
• Ensure the integrity and completeness of security data fields, addressing any gaps or discrepancies efficiently.

Office Manager

• Lead and manage special operations-related changes.
• Oversee stakeholder engagement plans, ensuring alignment with team goals and priorities.
• Administer and manage office tasks efficiently, supporting overall business operations.
• Track and analyze service delivery trends against Service Level Agreements (SLA) with Curo Fund Services, ensuring high standards of service.
• Provide strategic oversight for team events, coordinating and executing successful initiatives.
• Coordinate documentation for Management Committee reporting, ensuring clarity and accuracy.
• Provide business support to the Head of Client Reporting and Operations.

Requirements: skills, qualifications and experience required

• Minimum requirement of a business qualification demonstrating foundational knowledge in business principles.
• At least 10-years of experience within the Financial Services industry.
• Proficiency in computer applications, particularly MS Office, MS Excel and MS PowerPoint
• Familiarity with investment operation systems, enabling efficient management and understanding of processes.

Competencies

• Demonstrates a high level of self-motivation and drive, consistently taking the initiative to go above and beyond.
• Holds oneself and others to exceptional standards, ensuring that work aligns with company values and quality expectations.
• Skillfully manages multiple priorities, maintaining efficiency and focus in a dynamic environment.
• Effectively identifies challenges and develops creative solutions to address them.
• Exhibits strong leadership capabilities and interpersonal skills, fostering positive team collaboration.
• Possesses a keen eye for detail, ensuring accuracy and precision in tasks.
• Maintains a strong orientation towards client needs, delivering exceptional service and support.
• Works effectively within a team, contributing to a supportive work environment.
• Demonstrates adaptability and resilience, thriving in changing circumstances.
• Practices discipline and diligence.
• Excels in verbal and written communication, with proficiency in English, ensuring clear and effective exchanges.
• Exhibits organisational, planning, and time management skills, optimising productivity.
• Consistently operates with professionalism, representing the company with integrity and respect.