Business Analyst (Sunshine) at RCL Foods

Job Description

• At RCL FOODS, we see and do things differently. We think bigger, work smarter, and collectively work as a team towards achieving our ambition: more food to more people, more often!
• Ready to #GoBeyond in your Career? RCL FOODS is a progressive and constantly growing company, and we welcome passionate and ambitious individuals who are constantly looking beyond what’s now to co-create what’s next.
• RCL FOODS is on the hunt for an analytical resource to join our Baking Division (Sunshine) as a Business Analyst. The role is based in Durban and reports to the Applications Manager.
• The purpose of the role is to provide key support to the business and extract maximum value from the information technology platform, specifically ERP systems and other IT platforms, provide support and partner with the business to implement projects, including Business Process Optimization and system enhancements, and to provide Technical Support to the business.

Minimum Requirements

• Degree in Information Technology / BCom / BSc.
• Valid Code EB drivers' license.
• Minimum of 3 years to 5 years' experience in a Technology / Infrastructure support environment or super user capacity.
• Knowledge and experience in ERP (SAP/Syspro/JDE experience Advantageous).
• Advanced end-user computer skills (JDE, SAP, Adexa, MS Office, TM1, Optima, Roadshow, Visio, etc).
• Knowledge and experience in best of Breed Systems.
• Customer support experience (Advantageous).
• Exposure to IT Service Management Tools (Advantageous).

Duties & Responsibilities

Drive Continuous Business Improvement Initiatives by Business Partnering:

• In partnership with Business, identify Continuous Business Improvement opportunities within the business unit/business area.
• Implement business enhancements as per business projects function.
• Assist in improving and streamlining business processes and preparing business process documentation.
• Support the Applications Manager in identifying IT application solutions to address key Business requirements within the functional area.
• Work with the Business to assess current IT capabilities and identify high-level customer requirements.
• Partner with external service providers to deliver on business requirements if required.

End-User Support and Training:

• Assist end users to resolve ERP and other relevant systems-related issues.
• Resolve calls logged on the service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical issues related to the respective system/modules.
• Where required, conduct end-user training on existing and new system functionality.
• Compile training documentation for the business where required.

Application Design & Enhancement:

• Meet with relevant business representatives to establish, understand, and document detailed business requirements to be met by the project.
• Compile and agree on a scope definition document as well as functional specification document and ensure that full sign-off is achieved prior to implementation.
• Review and analyze technical specification documents prior to sign-off by the Applications Manager and handover to developer(s).
• Work in conjunction and communicate with the business to implement the changes.

Project Management:

• Execute on business projects requiring IT systems implementation.
• Assist business with compiling the business case and calculating the return on investment.
• Prepare the project plan by engaging all relevant parties.
• Partner with the Technology team to plan for project-related hardware and software requirements.
• Compile and store project documentation (including business process flow charts, technical specifications, end-user training material, and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Serve as a liaison between the business and technical consultants to ensure the implementation of identified system enhancements.
• Provide post-implementation guidance and support to all end-users.
• Comply with ITGC guidelines.

Configuration and Development:

• Compile/update technical/functional specifications for system/modules within agreed best practices and processes.
• Configure system/modules in line with agreed specifications where applicable.
• Troubleshoot interface errors and implement preventative measures.

Testing:

• Compile test cases.
• Execute various testing including integration, unit, regression, and stress.
• Coordinate UAT as per ITGC.

System User Profile Maintenance & System Auditing:

• Maintain and partner in the future with GRC on project rollouts to communicate and assist with the creation and maintenance of user roles within the system in keeping with project requirements.
• Assist with resolving user role audit queries & mitigating application risk and reporting.
• Assist the business in defining their reporting requirements.
• Design appropriate ERP reports as requested by the business.
• Maintain and enhance reports.

Technical Expertise:

• Provide ongoing advice and support on best practices to ensure continuous improvement within business systems and applications.
• Develop specialist knowledge of the designated system/module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.
• A working knowledge of IT operating systems, particularly Windows, online Exchange, and hands-on experience of installing IT hardware and software.
• Responsible for the timely and effective response to application/infrastructure/technology user queries and problems within agreed service level standards.
• Fault finding, troubleshooting, support, maintenance, and recovery of infrastructure systems and products.
• Oversee installation and deployment, configuration, documentation, and implementation of IT equipment and/or infrastructure systems as needed.
• Maintain and control server room environment and data center setup at ISP.
• Maintain and monitor hardware and software for relevant systems.

Teamwork and Self-Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof, and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues' and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others utilizing available training opportunities.
• Participate in, and drive, regular performance appraisals and ensure that own targets and goals are clear and achievable.