Business Analyst (Digital) at Santam Insurance

KEY RESPONSIBILITIES

• Consult with business to identify business problems and opportunities 
• Assisting key business and product owners with conceptualization and proposal of initiatives, business case development 
• Ensure ability to monitor and track benefits realization is  in place and aligns with strategic and business case objectives of the initiative
• Analyse and understand the potential impact on business and end users
• Ensure strategic and project objectives will be met by validating that requirements and solutions will deliver on those agreed objectives
• Elicit, analyse, document and maintain business requirements and functional specifications for more than one project at a time which may be at different stages of the project and development lifecycles
• Administration, planning and organizing of work to ensure successful and on time delivery
• Participate in quality assurance, user acceptance testing as well as demo’s and training of new solutions
• Provide support and collaborate with business stakeholders, project management, digital adoption, change management, training, design, development and testing competencies 
• Comply with company policies and procedures, standards and methodologies
• Stay current on industry practices and trends in the short term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes  

QUALIFICATIONS AND EXPERIENCE

• Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
• Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
• Minimum 3 years’ experience as Business Analyst

Experience with

• Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories 
• Cost estimation, target setting, building business cases and doing cost-benefit analysis, defining benefits and drawing benefit maps
• Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
• Building presentations, creating visual representation of recommendations, requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture, and conducting workshops. 
• Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
• Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams 
• Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
• Experience with agile ways of working 
• Digital environment 

Experience in the following areas will be advantageous

• Customer journey mapping, user impact analysis or use of process modeling methodologies and tools 
• Managing projects as well as project management techniques and methodologies
• Short term insurance or financial services industry 
• Defining standards, principles and new ways-of-working