Branch Secretary at Liberty Group South Africa

Purpose

• To deliver administrative and secretarial support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Organise and arrange the logistical arrangements of meetings in an effective and efficient manner according to predefined standards.
• Process bookings, reservations and related tasks timely and accurately in order to ensure effective travel arrangements.
• Treat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.
• Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Assist in the management of diaries and calendars effectively and efficiently in alignment with performance objectives.
• Perform secretarial duties effectively and efficiently in alignment with performance objectives.
• Support new business transactions by providing administrative support services in order to reach sales targets.
• Sort, read and annotate incoming mail and documents and attach appropriate files to facilitate necessary action.
• Maintain filing and record management system and other office flow procedures according to set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.