Branch Manager, Operations, Solutions - Pretoria at DSV

Qualification(s):

• 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
• 4-year Industrial Engineering, or 4-year equivalent diploma (BTECH) OR,
• Production Management degree or 4-year equivalent diploma (BTECH) OR, 5-10 years minimum relevant experience in industry with in-depth experience in all 
• job-related requirements listed below

 Computer Skills:

• WMS advanced experience (CMMS3 & SAP) – will be essential requirement
• Highly proficient in Excel/PowerPoint for data management and reporting

Job-related Requirements:

• 5-8+ years, Automotive material handling-line supply experience, and 2+ years project management;
• Automotive OEM or Tier-1 manufacturing experience;
• Experience working in a key positions Warehouse, Body Shop, Paint Shop, Trim, Chassis & Final Lines, Program Launches;
• Experience managing multiple operations concurrently;
• Solid business aptitude and experience managing overall program implementation performance;
• Strong computer skills and expert knowledge of Microsoft Word, Excel and Access;
• Excellent time management skills and ability to multi-task;
• Detail-oriented, organized, and collaborative;
• Strong people management skills to manage diverse teams;
• Demonstrated problem solving and critical thinking skills;
• Tact, a sense of urgency, and an overall customer satisfaction focus;
• Strong written and verbal communication skills; 
• Experience with APQP, TS16949
• Ability to work extended hours during the week and weekends
• Site has a 3 shift operations, shift work pattern will be required
• Travel when required
• Own vehicle & valid license
• Ability to work under pressure & adapt to change

ADDED ADVANTAGES FOR THIS ROLE

• Negotiation skills & relationship management – client and / or supplier
• Sound knowledge of OEM operational process
• Operational experience and the ability to work independently
• Knowledge of HSE compliance
• Knowledge of ERP/WMS/Systems Integration will be beneficial.

MAIN PURPOSE OF THE ROLE:

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. 
• The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.
• Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

Ford Operations:

• Full accountability and leadership on all aspects of the Ford Silverton operations in Gauteng, 
• Accountable for all initiatives being implemented across these operations, including potential new scope.
• Meeting of all customer SLAs.; Compliance of sites to DSV standards; SHERQ – achieve minimum requirements; Implement and maintain Quality Management System at all departments
• Be involved in unlocking synergies within operations to improve competitiveness of solution; Drive synergies with other DSV business units, where possible, to improve operational performance 

Client Relationships: 

• Ensuring client’s needs and expectations are consistently met within scope of the SLA. 
• Client interaction and issue resolution to ensure client satisfaction. 
• Structured management reviews to review performance and discuss strategic initiatives. 

Commercial / Financial:

• Thorough understanding and application of contract and service level agreement to achieve account stability and profitability. 
• Responsible for P&L and Accounting queries for Operations 
• Claims resolution, investigate and understand claim details per incident, report internally and negotiate and process compensation when valid.
• Identify and support initiatives to further improve account profitability. 

Operational Performance: 

• Actively managing daily operational performance to consistently achieve performance metric targets 
• Delivering on client and internal continuous improvement requirements and driving Lean culture 
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Follow through on corrective actions and close the Corrective and Preventative Actions Process 

People Management: 

• Firm and consistent approach to ongoing performance measurement and management of team. 
• Ensure effective resourcing in all departments to deliver the expected services. 
• Resolution of all IR issues in conjunction with HR. 
• Coaching and mentoring of team to achieve client objectives. 
• Individual Development Plans and succession plans in place for all critical roles. 
• Drive training interventions to close skills gaps in operations. 
• Ability to handle conflict in any situation as may be required 

Client Expectations:

• Monthly KPI dashboard consolidation and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities:

• Actively manage and support all launch related activities – Manage the Change, new launch programs, change control and obsolescence management at Ford Assembly Plant. 
• Ensure operational readiness to support programs. 

Experience:

• 8+ years operations management experience in logistics environment, with min of 8 years in production logistics. 
• People management skills including leadership, performance management, IR, people motivation and people development •
• Communication & conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environment successfully; 
• Commercial & financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements; 
• Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be proactive not re-active 
• Business development experience: The ability to identify extension business and new business opportunities. The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business. 
• Multi-functional role: The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment