Branch Manager - Middelburg at Volvo Group

What you will do

The main purpose of the role includes, but is not be limited to, planning, motivating and coordinating the dealership’s management through effective leadership and solid business practices. Ensuring customer satisfaction, profitability and the achievement of the financial plan in the Truck Centre.

Reporting: This role reports to Director: Retail Operations.

• To ensure you achieve the strategic business plan and objectives.
• To meet or exceed planned performance against the following KPI’s:
  • Parts sales and Gross Profit (GP).
  • Workshop sales and Gross Profit (GP).
  • Materials & Conversions.
  • S & A Expense Control (Profit and Loss Statement).
  • Aftermarket absorption.
  • Operating Income / Margin.
• To ensure that you and employees comply with all Health and Safety requirements in the execution of their duties.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Company’s work instructions and procedures.
• Ensure a full staff compliment at all times and ensuring that procedures are followed in line with relevant policies.
• Ensure the completion of performance evaluations on a regular basis.
• Effectively communicating with Business Control to ensure consistency with projections.
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Overseeing and maintaining compensation plans for all employees as per the company policy.
• Ensure that all performance touch points and dialogues be completed on a regular basis.
• Ensure that all Volvo Group policies and procedures are adhered to and that all legislation is complied to.
• Ensure that the dealer is run as efficiently as possible.

Qualification & Job Experience

• Business Management Degree or related qualification.
• Minimum 5 years industry management experience (preferably commercial trucks).

Key Competencies

• Entrepreneurial and commercial thinking.
• The ability to work in and adapt to a multi-cultural working environment.
• Good written and verbal communication skills.
• MS Office – Work, Excel, Power Point etc. (Intermediate to Advanced).
• Good presentation skills.
• Sound business knowledge.
• Good people skills.
• Good negotiation skills.
• Good planning and organizational skills.
• Proven Managerial skills.
• Ability to maintain good customer relations.