Bentley Application Support Specialist - OpenPlant (South Africa) at Hatch

Job Description

• Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.   
• They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.  
• They take direction from the AMS Lead and System Administration Technology Lead.  
• They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.  

As the successful candidate, you will: 

• Provide technical support for all enterprise systems and software components in a complex mission critical environment  
• Manage, support, and resolve complex software, vendor, and proprietary technical issues  
• Monitor applications, application servers, document and analyze problems, and publish maintenance schedules  
• Identify and resolve medium to highly complex production problems for support of applications  
• Perform regular security monitoring to identify any possible intrusions  
• Identify proactive solutions for recurring technology occurrences to benefit the business  
• Maintain system documentation   
• Maintain and provide infrastructure improvements to existing database applications   
• Maintain current knowledge of relevant technologies as assigned  
• Maintain SLA, system availability, capacity management and performance KPI  
• Collaborate and interact with various stakeholders including the ICT team   
• Work closely with application development teams and vendors to tune and troubleshoot applications  
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments  
• Willing to work after hours as part of a global team  
• Lead and participate in efforts to develop and implement processes for application and system monitoring  
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases  
• Undertake integration between various systems using available API's and web services  
• Adhere to standards and processes for systems in Hatch 
• Responsible for the process from Development to Production release 

Key experience: 

Skills  

• Excels at the highest technical level of all phases of applications systems analysis and programming activities  
• Understand software and hardware requirements of varied departmental systems  
• Understand the workflow and process requirements of complex application systems  
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications  
• Excellent problem solving/analytical skills and knowledge of analytical tools  
• Display and execute logical and complex troubleshooting methods  
• Excellent verbal, written communication, and ability to work well with others  
• Teamwork: Working together to achieve organizational and team goals  
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management  
• Ability to effectively interface with technical and nontechnical staff at all organizational levels  

Experience  

• Minimum 3-5 years’ experience in the Information Technology field  
• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)  
• Experience with at least one of the following Design Tool platforms:  
• OpenPlant 
• Engineering Data Manager 
• Experience on failover, high availability, disaster recovery, business continuance  
• Experience in process automation, best practice approach, technology efficiency, and effectiveness  
• Experience with SQL query development databases  
• Exposure to any of the following enterprise systems: SAP, OpenText Content Server, Bentley ProjectWise, MS SharePoint   
• Exposure to Azure DevOps 

Knowledge  

• Bachelor’s degree or equivalent combination of education, training or work experience 

Key design software experience: 

• OpenPlant Modeler 
• OpenPlant Support Engineering 
• OpenPlant Isometrics Manager 
• OpenPlant PID 
• PlantSight