Base OS & System Management Engineer L2 at NTT Ltd.

Working at NTT

• The successful candidate would need to be able to report into the closest regional office 3 days per week. As a Managed Services Engineer L2 – BaseOs & System Management, you will work as part of a team of cross-skilled engineers focused on ensuring the stability and effectiveness of client environments. You will also be working with other teams, including the client IT department, and recommending solutions that will enhance business productivity. You'll use your expertise in various technologies such as Windows Server, Active Directory, Exchange Server, System Center Configuration Manager and others to help improve customer service delivery by ensuring reliable systems are in place.

Key Roles and Responsibilities:

• Install, manage, and support global enterprise infrastructure based on Microsoft Server, AD, System Centre Configuration Manager and Exchange.
• Provide professional operation and support (troubleshooting and problem-solving) for the Microsoft product stack.
• Support multi-domain directory services based on Microsoft Windows 2012 and above.
• Level 2 escalation support for Base Operating System, Messaging, Directory services, and O365 based incidents.
• Work on incidents, service, and change requests in central ticketing tool (Service Now)
• Support planning and implementing of changes/upgrades
• Coordinate with application operation teams on planning and execution of processes and updates within the area of responsibility
• Cooperate with other infrastructure support teams like Datacentre, Network, Telecom and Security
• Creation and updating of detailed documentation on the operating systems and directory services in existing client environments.

Academic Qualifications:

• Bachelor’s Degree in Computer Information Systems (or a related field) preferred
• ITIL Foundations certification
• Associate or Expert level certifications in Windows Server and System Centre Configuration Manager
• Proven experience supporting Microsoft Active Directory, System Centre and Exchange.
• Knowledge of other Microsoft products such as Office 365, Teams, Azure AD.
• Experience with Mobile Device Management and Azure in an enterprise environment will be advantageous.
• Experience with Powershell scripting will be advantageous.