Assurance Specialist (Claims) - Parktown at Hollard Insurance

Role Objectives:

• The role is responsible for evaluating various claims processes, controls, and standards for Hollard’s existing and new binder partners. The role evaluates evidence and applied competence of claims staff, processes, and procedures.

Key Responsibilities:

• Perform regular process, due diligence reviews and on-boarding/training across various claims binder processes, systems, and products.
• Review claims operations, both in terms of day-to-day processing and claims management.
• Evaluate, report on, and make recommendations regarding the ability/capacity and/or viability of new or existing binder holders performing and/or maintaining binder functions in line with legislation.
• assess and measure the appropriate knowledge and skill of future and existing binder partners.
• Make appropriate decisions and suggestions for remediation or risk mitigation.
• Work at building and maintaining a high level of interpersonal relationships.
• Build and maintain strong interpersonal and binder relations.
• Regional network travel as required by the business.
• Work closely with the customers to ensure the short and long-term business needs are being addressed while proactively avoiding potential issues.

Required Knowledge and Experience    

• At least 3 years’ Skills development and/or training experience
• At least 5 years administrative claims and underwriting experience
• At least 5 years’ Personal, Commercial, Corporate and Agricultural product experience
• At least 5 years Intermediary management experience
• At least 5 years Risk management and Quality Assurance experience

Educational Requirements    

• Senior Certificate: Grade 12 with University Acceptance NQF L4
• Relevant Short term Insurance Qualification: Commercial, Personal lines NQF L5
• Relevant Regulatory Examinations (RE5 Representative and RE1 Key individual)
• Continuous Professional Development
• Post graduate qualification / Relevant Degree BCom/ BSC/ BA will be advantageous.