Associate Director Training & Quality SA at Concentrix

What you’ll be doing:

• Support delivery and optimisation of Training & Quality toolkit (including Quality framework).
• Govern delivery against contractual Training & Quality requirements across campaigns
• Ensure Training & Quality team are aligned to a standard operating model, Training & Quality WoW framework and operating practices, ensuring that a consistent standard is applied to all teams & campaigns.
• Management & coaching of Senior Manager group within Training and Quality in line with agreed T&Q strategic pillars & objectives
• Lead resource planning for T&Q to ensure efficiency
• Manage and operate within budget to optimize P&L
• Working with Director of Training & Quality Assurance identify opportunities for improvement and strategic initiatives that benefits the business and clients contributing to overall engagement and retention.
• Ensure effective landing and embedding of operational T&Q Assurance
• Promote a culture of continuous improvement within Training & Quality.
• Build strong relationships with our clients and Operational teams
• Work closely with Management Development, HR, global central functions to design & deliver initiatives within Training & Quality Assurance.
• Work with senior leaders/peers in Operations to support & deliver key business initiatives to deliver value into our operations

 What you’ll need:

• Experienced in Training & Quality strategy design and delivery
• Demonstrate a high level of commercial awareness & advanced ability to comprehend, analyze, and interpret data and performance metrics to shape T&Q strategy and delivery plan(s)
• Extensive understanding of the organization's business operations and industry.
• Demonstrated Proven ability to lead and mentor team with strong influencing skills to build internal & external relationships/ act as leadership advisor to lower-level management.
• organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment.
• Advanced Microsoft Office skills.
• Good communication skills, styles, both written and verbal to senior internal and external associates.
• Knowledgeable of emerging Training & or Quality industry trends and best practices.
• Experience of working within an FCA regulated environment.
• Educated to degree level