Assistant Vice President - Accounts Receivable Tower Lead at Genpact

Job Description

• In this role, the Assistant Vice President Tower Lead Accounts Receivable at Genpact, you will be responsible for overseeing and managing a Genpact client’s accounts receivable functions to ensure efficient cash flow management and timely collections. You will play a crucial role in driving process improvements, implementing best practices, and optimizing revenue cycle operations.

Responsibilities

• Lead and manage the accounts receivable team, providing guidance, coaching, and performance feedback.
• Develop and implement strategies to optimize the accounts receivable process and improve collection efficiencies.
• Monitor and analyze accounts receivable metrics and KPIs to identify trends, issues, and areas for improvement.
• Establish and maintain effective communication channels with the client’s customers to resolve billing and payment issues promptly.
• Collaborate with cross-functional teams, both within Genpact and the client, including finance, sales, and operations, to streamline processes and enhance customer satisfaction.
• Ensure compliance with policies, procedures, and regulatory requirements related to accounts receivable.
• Prepare regular reports and presentations for senior management, providing insights into the accounts receivable performance and trends.
• Maintain regular communication with clients regarding operational performance, promptly addressing any process-related issues or risks.
• Serve as the primary point of contact for critical client issues, taking necessary actions for resolution and keeping clients informed of progress.
• Ensure timely completion of agreed-upon actions and maintain accuracy in follow-up.
• Cultivate strong communication and collaborative relationships with key client partners, actively seeking feedback and taking ownership of processes.
• Propose and negotiate transformation initiatives, including efficiency clauses, based on internal and external dependencies.
• Conduct team huddles to align on customer priorities and foster awareness within the team.
• Stay updated on industry best practices, trends, and technologies related to accounts receivable management.

Qualifications we seek in you!

Minimum Qualifications / Skills 1.    

• Bachelor's degree in accounting, finance, or a related field; MBA or CPA preferred
• Proven experience (ten years) in a senior leadership role overseeing accounts receivable operations, preferably in a large-scale organization
• Strong understanding of accounts receivable principles, practices, and methodologies     
• Excellent leadership, communication, and interpersonal

Skills

• Demonstrated ability to drive process improvements and implement best practices
• Proficiency in ERP systems and accounting software (e.g., SAP, Oracle)
• Analytical mindset with the ability to interpret data and make data-driven decisions     
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities effectively.

Preferred Qualifications/ Skills

• Chartered Accountant CA(SA)