Assistant Officer Revenue and Credit Distribution at Eskom Communications

Minimum Requirements

Qualification(s):

•  National Diploma in Finance/Commerce/Accounting at NQF6 with 240 credits

Related Minimum Experience:

• 2 years of experience in finance/customer service

Professional Registration:

• None

Skills and Competencies

• Behavioural
•  Integrity
•  Honesty
•  Trustworthiness
•  Professionalism

Leadership

•  Coaching
•  Mentoring
•  Team player
•  Developing
•  Motivating teams

Knowledge

•  Business process
•  Bilingual/Multilingual
•  Counselling and conflict handling

Skills

•  Communication and interpersonal
•  Planning and organisational
•  Stress management
•  Customer service and marketing
•  Telephone
•  Computer

Key Responsibilities

•  Conduct credit revenue and credit management processes.
•  Be responsible for customer data.
•  Handle generic service activities.
•  Direct the daily customer service activity operations.
•  Build relationship between customers and Eskom via proactive interventions.
•  Conduct measurement and meter related tasks.
•  Perform vending and prepaid activities.
•  Process quotation and connection activities