Assistant Officer: Learning Technology Support Officer (post level 13) (Contract appointment: 3 years): Blended Learning Innovation Support and Services: Student Technology Training and Support - (1042) at University of the Free State

Duties and responsibilities:

• Attend and respond to telephonic/email queries by users (staff/students) in the use of various learning technologies, including, but not limited to, the official Learning Management System (Blackboard).
• Attend and respond to all user walk-in queries at the computer lab.
• Provide support towards online/blended learning modules on the official Learning Management System (Blackboard).
• Provide first-line technical support and troubleshooting and support towards technology in teaching and learning (and more specifically the Learning Management System) for users at the Blackboard Helpdesk.
• Attend to problems relating to the development of learning material and activities on the UFS Learning Management System.
• Follow divisional procedures regarding the reporting and follow-up of technical problems,
• Troubleshooting, and user support.
• Provide administrative support in the preparation, implementation, and evaluation of student and staff training workshops within the BLISS focus area.
• Assist in the preparation, implementation, and evaluation of training workshops regarding the use of technology in teaching and learning.
• Provide general administrative, logistical, and research support for various BLISS projects.
• Enrol staff and students in specific modules on the UFS Learning Management System
• Follow divisional procedure regarding module administration (module creation/user enrolment) on the
• UFS Learning Management System. 

Inherent Job Requirements:

• Grade 12 or National Vocational Certificate on NQF level 4.

Recommendations:

Post school qualification.

• A minimum of one (1) year experience in the use of an LMS (e.g. Student Assistant/Research Assistant/Teaching Assistant/Tutor/EduTech Buddy/Intern)
• A minimum of one (1) year experience in training and/or research administration.
• A minimum of one (1) year experience in a higher education environment.

Competencies
Key Competencies:

Results oriented:

• The ability to be reliable, responsible, dependable and to fulfil obligations.
• The ability to deal calmly and effectively with high stress situations.

Strategic thinking:

• The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
• The ability to be creative and open-minded when addressing work issues.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building coalitions:

• The ability to be sensitive and understanding to the needs and feelings of others.
• The ability to interact with others and establish personal connections with people.

Closing date:
17 July 2023.