Assistant Manager: Cabin Services (JHB) at FlySafair

RESPONSIBILITIES:
 
 OPERATIONS

• Daily management and supervision of Cabin Crew staff;
• In conjunction with the Recruitment department conduct screening, interviewing, vetting and selection of new entry Cabin Crew;
• Draft and implement changes to the FAM and training programmes as required;
• Prepare all additions and amendments to the FAM;
• Review content of training material and exam papers;
• Attend training administration meetings;
• Compile directives and notices to cabin crew members as required;
• Liaise with other relevant departments / stakeholders to ensure that they are adequately briefed concerning services and other procedures concerning cabin services;
• Check Crew license currency on daily basis.

ROSTERING

• Prepare exception reports on roster fairness and present to manager;
• Enforce roster rules;
• Facilitate roster requests;
• Provide monthly guidance to rosters department.

COMPLIANCE AND SAFETY

• Implement SACAA regulations as it relates to Cabin Crew flight and duty and overall responsibilities;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by the Manager;
• Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations;
• Action all accident / incident and other occurrence reports were applicable. All safety reports to be escalated to Manager;
• Process and Action all cabin crew member flight reports;
• Monitor and action fatigue related safety risks.

GENERAL SUPPORT

• Manage administration and approval of all leave applications on ESS;
• Investigate any abuse of leave / sick leave;
• Assist with the preparation, control and administration of the Cabin Crew department’s budget;
• Attend management and other meetings representing the Cabin Crew department as may be applicable and ensuring action items are executed;

PEOPLE MANAGEMENT

• Assist with the implementation of the departmental KPI's;
• Enforce the overall welfare and morale of all Cabin Crew members through regular and professional engagement with cabin crew members;
• Action the overall discipline of all Cabin Crew members (educating, corrective measures, first line warnings)Together with ER Manager, coordinate all activities relating to Employee Relations (i.e. investigations, hearings, etc.) and represent the company on matters at the CCMA.

REQUIREMENTS:

• Matric;
• Have at least five years flying experience and experience in management;
• Good knowledge of CAA regulations and procedures;
• Hold a valid Cabin Crew Member license;
• Proficiency in MS Office.

PERSONAL ATTRIBUTES:

• Great attitude;
• Forward-thinking;
• Networking skills;
• Critical thinking and problem-solving skills;
• Ability to work in a team and independently;
• Interpersonal skills and ability to lead;
• Excellent attention to detail;
• Deadline driven;
• Willingness to work overtime when required;
• Immaculate time keeping