Assistant Director: Library Quality Assurance and Marketing at University of Pretoria/Universiteit van Pretoria

RESPONSIBILITIES:

The incumbent will be responsible for:

• Managing and reporting quality management systems of all specialist units that work directly with library service provision to all faculties, all students, researchers, and staff;
• Applying measures and innovative strategies for the audit of quality management systems, processes, and products;
• Developing and implementing quality assurance policies and procedures to ensure product and service quality meets library standards;
• Providing strategic leadership and management of business intelligence measures;
• Providing business data analytics and insights;
• Presenting data/information positively, clearly, and accurately;
• Aligning the library’s marketing initiatives to the work done in the Department of Library Services; and ensure the use of appropriate channels;
• Overseeing processes related to user engagements, user experiences, and the administration of institution-wide surveys;
• Overseeing the development and implementation of a comprehensive marketing plan for the DLS;
• Providing oversight for the design, and language editing of publications, posters, brochures, and other marketing materials for the DLS, ensuring high standards and consistent branding;
• Providing the required leadership and oversight on fundraising activities in collaboration with the Department of Institutional Advancement (DIA) on fundraising projects.

MINIMUM REQUIREMENTS:

• A four-year B degree in Library and Information Science or an equivalent relevant qualification;
• Relevant Honours;
• A total of six years’ of experience in an academic or research library of which two years’ must be in a supervisory/management role.

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

• Knowledge of user experience principles;
• Proven experience in business intelligence, working with usage statistics;
• Knowledge of current trends and best practices in library marketing and quality assurance;
• Quality Assurance standards and methodologies for quality assurance in library services and knowledge of assessment tools and techniques to evaluate library services and user satisfaction;
• Sound written and verbal communication skills;
• Presentation skills;
• Proficiency in digital marketing tools;
• Data Analysis: Ability to analyse data and metrics;
• Excellent verbal and written communication skills;
• Strong skills in MS Office skills, particularly Excel and PowerPoint;
• Institutional knowledge.

ADDED ADVANTAGES AND PREFERENCES:

• Master’s degree in Library and Information Science or relevant discipline;
• Experience in building automated performance trackers and dashboards;
• Experience in writing funding or grant proposals.